1
About You
Agency name *
Please enter your agency name
Would you like to include your name?
Your name
What is your role title?
What department do you work in? *
Please select your department
Please specify your department
Are you full-time, part-time or casual?
How long have you been with this business?
2
Role Clarity & Onboarding
I clearly understand what is expected of me in my role.
Not clearVery clear
What would help make your role clearer?
I have a current and accurate position description.
I received a structured onboarding when I joined.
What was missing from your onboarding?
3
Business Strength & Direction
What do you believe are the key strengths of this business?
What do we do better than competing agencies?
The leadership team communicates the direction of the business clearly.
Not clearVery clear
What would clearer communication look like to you?
I feel confident in the long-term direction of the business.
I feel proud to work at this agency.
Not at allExtremely proud
I would recommend this agency as a great place to work.
1 = would not recommend, 5 = would absolutely recommend
Would not recommendAbsolutely would
4
Cross-Department Trust & Referrals
I feel confident referring clients to other departments within this business.
Not confidentVery confident
What is holding you back from referring?
Rate your confidence referring to each department:
1 = not confident, 5 = very confident
Sales
Property Management
Administration
What would increase your confidence in referring between departments?
5
Team & Culture
What do you most enjoy about working here?
Team communication is effective.
Needs improvementExcellent
There is mutual respect between departments.
Needs improvementExcellent
I feel supported by leadership.
Needs improvementExcellent
What would better support from leadership look like?
My department works well with other departments.
Needs improvementExcellent
I feel my contribution is recognised.
Needs improvementExcellent
What would make this a better workplace?
6
Workload & Wellbeing
My current workload is manageable.
OverwhelmedVery manageable
What is contributing most to feeling overwhelmed?
I regularly work outside my contracted hours.
I feel I have enough support to do my job well.
Needs improvementExcellent
7
Systems & Support
I have the tools and systems needed to perform my role effectively.
Strongly disagreeStrongly agree
What tools or systems are you missing?
I feel confident using the systems and software required in my role.
Not confidentVery confident
I have received adequate training on the systems I use.
Which systems do you need more training on?
What operational frustrations slow you down the most?
8
Growth & Development
I can see myself working here in 12+ months.
What would make you more likely to stay?
I see a clear growth pathway within this business.
What are your professional goals for the next 6–12 months?
What training would benefit you most?
9
Honest Feedback
If you were the business owner, what is one thing you would change?
What is one opportunity this business is currently missing?
Overall, how would you rate your experience working at this agency?
1 = poor, 5 = excellent
PoorExcellent
Any other comments?
Your responses will be sent confidentially to K8 Solutions
Thank you for your honesty
Your input plays an important role in shaping the future direction of the agency. All responses will be reviewed carefully and used to identify opportunities for improvement, stronger alignment and better collaboration across departments.
Positive change begins with awareness. Your voice contributes to that progress.
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