Privacy Policy

Privacy Policy
Effective Date: November 2025

K8 Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.k8solutions.com.au (the "Website") or that we collect from directly from you when you engage with our services, programs, or digital content.

Please read this information carefully.  By providing us with your personal information, this indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Website or any services, programs or digital content offered on it.

1. What Personal Information and How We Collect It

We collect personal information that is reasonably required in order to conduct business with you.  The personal information collected will include information you give us when you register your details, submit an enquiry, book a consultation, register for a workshop,  purchase a product, contact us, and use any method that transmits any form of communication to our servers :

Personal Information
Personal information that we collect may include (but is not limited to) your name, your contact details including email address, phone number, business name, and other details you provide when using our services.

Automatically Collected Information
When you use the Website, we may also collect the following information: your devices’ internet protocol (IP) address, browser type and capabilities, operating system, referring URLs, web pages visited, and Website usage statistics and any other information as reasonably required to improve usability and site performance for you.

Cookies and Tracking Technologies
We may use cookies and similar technologies to store your preferences, record session information and collect information on how you visit and access the Website allowing us to enhance your experience, remember preferences, and analyse traffic (such as Google Analytics).

Additional Interaction Data
We may also collect:

- information about a third party during the course of you using our services

- Responses to polls, surveys, or quizzes

- Chat logs, Q&A sessions, and feedback submissions

2. Why We Collect Your Personal Information

We collect and use your personal information to:

- Provide, improve, and personalise our services

- Communicate with you and respond to your enquiries or support requests

- Deliver workshops, consultations, and digital products

- Send updates, educational content, or promotional offers (you can unsubscribe anytime)

- Analyse trends and improve user experience

3. Sharing Your Personal Information

We do not sell or rent your personal information and we will not disclose your personal information to overseas recipients. Your personal information may be shared with:

- Service Providers
Third-party providers for functions like CRM, email marketing, video conferencing, payment processing, and data hosting who we ensure will commit to keeping your personal information secure and we will only provide your personal information to the extent absolutely necessary for these third party providers to perform these functions and otherwise comply with the Australian privacy legislation and regulations.

- Legal Requirements
Where required by law.

4. How We Store your Personal Information

We are committed to ensuring that the personal information you provide is secure.

We store personal information by way of electronic record keeping methods in secure databases (including trusted third party storage providers).  We take all reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification and disclosure.

We maintain computer and network security (including security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

We take steps to destroy or de-identify personal information we no longer require.

5. Data Retention

We retain personal information only as long as necessary to:

- Fulfil the purposes outlined in this Privacy Policy; and

- Comply with legal obligations

6. Data Security

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss. However, no online method is entirely secure.

7. Your Rights and Choices

We provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable (for example, where you make a general inquiry).  Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis.  If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

You may :

- request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act).  We are required to identify your identity prior to complying with your request.  We may refuse to provide you with information that we hold about you in certain circumstances as set out in the Privacy Act and

- advise us, where you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading.  We will respond to any request within a reasonable time frame.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

To exercise these rights, email us at: [email protected]

8. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy policies or practices. We recommend reviewing their terms before providing any personal information.

9. Changes to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on our Website with a revised effective date. Continued use of our services constitutes acceptance of any updated Privacy Policy.

10. Complaints about breach

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

11. Unsubscribe

We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.

12. Contact Us

For questions, notices, requests, or concerns about this Privacy Policy, please contact:

K8 Solutions
Email: [email protected]
Location: South Australia